We want you to be completely happy with your purchase. If for any reason you are not satisfied with
your purchase we offer a 15-day return policy.To be eligible for a return, your item(s) must be in
new, unused condition with the original tags and not be worn or washed.
Please note original shipping costs are non-refundable. We are unable to accept returns for items
purchased at other retail locations or websites. Items marked as Final Sale cannot be returned or
exchanged.
American Jeans reserves the right to refuse any return on merchandise that does not meet the above
requirements. If your return is not accepted, it will be sent back to you at your expense and a
refund will not be issued. We appreciate your understanding.
We’re happy to accept returns in original condition (unused, unworn, and unaltered) and with tags for a refund back to the original payment method for the item returned. For orders shipped to international locations outside the U.S., customers will be responsible for return shipping costs. We do not refund back shipping, taxes, or duties and we do not cover the return postage fees. If there is an active sale or marked down items, please refer to our sale return policy. All return requests must be made within 30 days after the date of delivery. International orders are not eligible for exchanges.
You will need your order number and email address to start your return. Once you have submitted your request, Please ship your return back to us within 3 days of receiving your shipping label. When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for FREE. If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
Once we receive your return at our warehouse please allow up to 5 business days to process your return. Upon approval we will issue a refund in the same form as the initial payment and send you an email confirmation with refund details. Please be advised that it may take 5-12 business days for the refund to reflect on your credit card statement. Please note that our policy does not accommodate price matching, irrespective of existing discounts or special offers.
We do not offer exchanges at this time. Please return the item you purchased for a refund and place new order on americanjeansusa.com
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